FAQ

Q: Is the inteleGRID proven technology?

A: Yes. The inteleGRID is currently being utilized by many large hospitals, medical device companies, and professional sports leagues. The technology is used to acquire and distribute medical images from anywhere, at anytime. Because no hardware or appliances are needed, you can share images with anyone. Our customers have used the technology to provide image management and access for mission critical applications.We would be happy to introduce you to a current customer to discuss their successes.

Q: Is the inteleGRID secure and compliant?

A: Yes. The Intelemage application and related infrastructure are exceptionally secure. We take multiple steps and we have made significant investments to ensure the protection of your data including: a.) Only outbound ports are used. No inbound data transmissions ever occur. Therefore, there is never a need to open your firewall for additional inbound ports b.) All data transmissions are over port 443 (SSL) c.) All data transmissions are encrypted d.) Data center is monitored using the highest standards and available technology e.) Background checks and drug testing are a standard part of the employee hiring process.

Q: Is a VPN connection required to share images between different facilities?

A: No. The inteleGRID encrypts all traffic over port 443 (SSL), therefore no VPN is needed. All image sharing activity meets all HIPAA guidelines and standards. Because no VPN, hardware, or appliances are needed, getting started is fast and easy.

Q: Is the inteleGRID HIPAA compliant?

A: As a technology service provider, Intelemage is not a covered entity within the HIPAA guidelines. However, the system was designed and built in a way to help make certain that our clients and users can confidently use it knowing that they are meeting their HIPAA related obligations. The platform includes the following list of HIPAA compliance related checks and tools. a. All system use is fully audited b. All users are required to have their own unique logins c. All data transmissions and communications are encrypted d. All data traffic occurs over port 443 (SSL) e. Sessions timeout f. Users have access only to specific patient information that has been shared by another user with authority to do so g. All users are forced to electronically agree that they have read and understand their personal obligations related to HIPAA before using the GRID.

Q: Can anyone use the inteleGRID?

A: Yes. The inteleGRID was designed and built to serve physicians, PACS Administrators, IT staffs and patients, whenever they have a need to request, receive, send or share medical images in a secure and HIPAA compliant environment over the internet. For physicians and patients the basic product is exceptionally easy to use and cost efficient. For advanced users like PACS administrators, Medical Device Sales personnel, Hospital IT staffs and Researchers, the inteleGRID provides a wide variety of additional tools and capabilities that can be used to streamline image management activities by cost efficiently and securely augmenting their existing tools and solutions.

Q: Is the inteleGRID expensive to use?

A: No. The inteleGRID's basic capabilities are priced on a pay-per-use model and, when combined with the systems ease of use, it represents the best value in its class. Additionally, the platform is configurable by user or company allowing Intelemage to provide custom portal solutions, including unique workflows, at affordable costs. New users can register and begin using the inteleGRID in just a few minutes. Paying for the product is also flexible and easy with payment options available, including online credit card processing.

Q: Is the inteleGRID a good fit for local radiology groups looking to serve multiple client locations?

A: Yes, the inteleGRID is a perfect fit for teleradiology for many reasons, including:

• The inteleGRID can augment your existing PACS/RIS or provide full PACS functionality, including radiology worklists
• The inteleGRID can link PACS systems at different client locations to provide single view access to exams across all sites, while allowing you to maintain current patient records in the existing systems at each site
• The inteleGRID allows you to maximize the sub-specialty expertise of your radiology teams across locations and separate PACS installations
• Because no VPN is required, your IT support requirements decrease significantly
• Customizable work lists and communication workflows allow you to operate in the most efficient manner possible

Q: What integration options exist within the inteleGRID?

A: The inteleGRID can be integrated into any number of applications including PACS, RIS, and Voice Recognition systems. The inteleGRID uses standards such as HL7, DICOM, and XML to connect disparate systems in the most cost effective, secure, and reliable manner in the industry. Importantly, the inteleGRID can also be used to streamline image management processes without any direct integration. The platform was designed and built to flexibly meet image management needs with or without integration.

Q: Is the inteleGRID validated for use in clinical trials?

A: Yes. The Intelemage maintains a fully validated instance of the inteleGRID. The inteleGRID is currently supporting trials in over 30 countries worldwide. The solution complies with GCP and 21 CFR Part 11 guidelines.

Q: Is the inteleGRID available in other languages in addition to English?

A: Yes. Because of its global presence, the inteleGRID includes a language translation module allowing for cost-effective, accurate, and timely translations of all aspects of the portal to any number of languages. Currently, the inteleGRID is translated into languages such as Japanese, Spanish, French and Chinese.